Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
Unboxing Video Policy
To ensure a smooth return or exchange process, we strongly recommend that customers record a video of the package being opened. This video can serve as evidence in case of any disputes regarding product condition or missing items.
Return & Exchange Policies
1. Return/Exchange Eligibility
Items must be returned in their original condition, unworn, and with all original tags, packaging, and certificates (if applicable).
Returns or exchanges must be initiated within [timeframe, e.g., 30 days] of receiving the item.
Customized or personalized items are non-refundable and non-exchangeable.
2. Courier Charges for Returns & Exchanges
Customer Responsibility:
The cost of shipping the item back to us for return or exchange is the responsibility of the customer, except in cases where:
The item received is defective or damaged.
The wrong item was sent by our team.
(Pleas )
Company Responsibility:
If the return is due to a fault on our part (e.g., wrong item sent, manufacturing defect), we will provide a prepaid return label or reimburse the return shipping cost once verified.
Exchanges:
The customer is responsible for return shipping to us. We will cover the cost of sending the exchanged item back to the customer (first exchange only).
3. Return/Exchange Schedule
Initiate Return/Exchange:
Customers must contact us at [email/phone] to initiate the return/exchange process. Provide order details, reason for return/exchange, and any supporting images for defective/damaged items.
Approval Confirmation:
Once the return/exchange is approved, we will provide instructions for shipping the item back.
Processing Time:
Returns: Refunds will be processed within [5-7 business days] after we receive and inspect the returned item. Refunds will be issued to the original payment method.
Exchanges: New items will be dispatched within [2-5 business days] of receiving the returned item, subject to availability.
4. Non-Refundable Costs
Original shipping charges are non-refundable unless the return is due to our error.
Duties, taxes, or import fees are non-refundable.
5. Packaging for Returns
Please ensure the item is securely packaged to prevent damage during transit. We recommend using the original box or packaging.
Items damaged during return transit due to improper packaging may not qualify for a full refund.